We at Purpledip take great pride in the quality and craftsmanship of our products. Years of working and delivering to state emporiums and very discerning clients have honed our manufacturing and packaging skills.
Despite our very high quality and packaging standards, if you still find anything amiss, we follow a friendly return policy. We refund for products which are damaged or do not match with photo/description as given on PurpleDip. Please bear in mind that these are handcrafted products made by individual artisans which can cause slight variations. The resolution on your screen can impact the color/shade dimension too. Variations only authenticate that the products are not machine made.
Incase you are still not satisfied, please get back to us through phone/email within 3 days of the receipt of the product. You will have to send an image of the product on email in case you are claiming that the product is damaged or not meeting description. Remember to mention your order number.
Once you ship the product back to us (should be in its saleable condition with the tags intact & in its original packing) the full amount will be refunded within 15 days or a replacement arranged as per your advice. The courier charges will be borne by us.
Cancellation Policy
For some reason if you do not wish to proceed with your order, inform us immediately. In case the order has not gone under production or been dispatched, we will cancel your order and refund the entire amount. The amount will be refunded in your bank account within 15 days. No cancellations will be entertained for dispatched orders.
Incase you are still not satisfied, please get back to us through phone/email within 3 days of the receipt of the product. You will have to send an image of the product on email in case you are claiming that the product is damaged or not meeting description. Remember to mention your order number.
Once you ship the product back to us (should be in its saleable condition with the tags intact & in its original packing) the full amount will be refunded within 15 days or a replacement arranged as per your advice. The courier charges will be borne by us.
Cancellation Policy
For some reason if you do not wish to proceed with your order, inform us immediately. In case the order has not gone under production or been dispatched, we will cancel your order and refund the entire amount. The amount will be refunded in your bank account within 15 days. No cancellations will be entertained for dispatched orders.
